We aim to give you a clear idea of the nature of the plants we sell. However, there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions and other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the goods from that advertised without notice to you, so long as these variations are not material alterations.
The company shall endeavour to supply all goods ordered. Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order or part of your order cannot be fulfilled we will let you know.
When an item becomes unavailable we will not substitute an item of unless we have prior consent and have contacted the purchaser. If this is not satisfactory we will then arrange for a credit, or refund.
If you have changed your mind and no longer require the product(s), please telephone our customer services department on 01903 891466 within 3 working days from receipt of goods, quoting your customer account number.
Please do not return an order without contacting us first. It is the customer's responsibility to bare the cost of return postage and packing. We will not pay the costs of returning an unwanted item to us. This does not affect your statutory rights. Should your order arrive damaged, faulty or incorrect, please do not accept or sign for it from the courier and ask them to return the goods.